Raving Fans

Slight wear on cover.

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By Meri (Kaneohe, HI) · ★☆☆☆☆ · September 15, 2007
Jerry Springer is less insulting to human intelligence. More useful as toilet paper. ...more
By Michelle (River Falls, WI) · ★★★★☆ · March 13, 2014
I read Raving Fans as a supplemental text for a college, Principles of Customer Service course. I think it's funny that many reviewers have rated this book negatively based on its size and its simplification of the concept of good customer service.....that the ideas in this book are just common s... ...more
By Aaron (Fort Wayne, IN) · ★☆☆☆☆ · August 18, 2008
Not that I expected anything different, but this "revolutionary approach to customer service" is pretty simplistic. I admit that I read it as a requirement at work. There are three main lessons in the book and the rest is filler. Undoubtedly, the author began with a basic outline. That outline wa... ...more
By John · ★☆☆☆☆ · January 10, 2012
Do not buy this book. It is way too long, the narration is terrible and they spend way too much time talking about golf. The main points are, figure out what you want, find out what your customer wants (try and reconcile them) and then deliver plus 1% per week. There, I just saved you $20 bucks.
By Cathy · ★★★★☆ · October 05, 2012
I no longer know whether I picked up this book and read it because I was irritated by the level of customer service I often get, or if my irritation is caused by learning from this book how ridiculously easy it is to provide good service. It's probably a cyclical thing. This I do know for sure: m... ...more
By Jessa (The United States) · ★★★☆☆ · February 10, 2013
My manager asked everyone in the department I work in to read this book. At first glance it's a short read with large font and lots of whitespace, so I knew it wouldn't take long to finish and I wasn't opposed to reading it. By any means though, I wasn't excited to read it. I read a lot, 95% of t... ...more
By Kevin (Orem, UT) · ★★★★☆ · September 17, 2010
Is customer service a dying art? It might be.

When was the last time that you had a really great experience as a consumer? What did you do after? Who did you tell?

I love the premise of this book; "satisfied customers aren't enough...you have to create raving fans".

Ken Blanchard shares (in a very... ...more
By Patty (Ashland, VA) · ★★★☆☆ · April 07, 2010
This book was recommended to me by someone on synod council. Blanchard is an expert at coming up with succinct ways to look at a topic. He has books on change, customer service and (apparently) golf, that look for very basic concepts - 2 or 3 at most.

Blanchard then takes these 2-3 topics and wrap... ...more
By Chris (Provo, UT) · ★☆☆☆☆ · March 31, 2014
Using a fictional analogy to illustrate a point is a useful writing convention. However, this book takes that overboard and creates and entire fictional world to illustrate the author's point. I'm sorry, but you can't use the success of a fictional business that you invented to illustrate how eff... ...more
By Strongblack (Kathmandu, 00, Nepal) · ★★★☆☆ · May 21, 2014
The revolutionary approach to customer service came down the the simplest yet the most important principle, treating the customer right and making them the biggest fan of your business, services and products.

I tried to relate the above principle with our company:

-- They are always right,... ...more