The 4th Secret of the One Minute Manager: A Powerful Way to Make Things Better

With The One Minute Manager Ken Blanchard and coauthor Spencer Johnson forever changed the way we approach management by introducing their Three Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The book became an international bestseller and remains a timeless classic. Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is a book that can extend well beyond the business realm and repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The 4th Secret of the One Minute Manager tells the story of a bright young man, Matt Hawkins, who wants to help his mentor, the company president, face and deal with some crucial mistakes. For advice, Matt turns to family friend Jack Peterson, known by everyone as the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when Matt discovers how to take action effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The 4th Secret of the One Minute Manager offers businesspeople—and just about anyone else—a cogent and clearheaded way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

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By Allan (Long Beach, CA) · ★★★★☆ · May 02, 2012
I must admit to being a fan of Blanchard's work.

What is the fourth secret? It's the One Minute Apology. When you make a mistake, when you screw up, admit it and apologize.

As a leader or manager, your mistakes can cause harm to other people. Of all the people in the company, you have the bigger... ...more
By Mahal (Toronto, ON, Canada) · ★★★★★ · January 05, 2014
The power of humility, honesty and courage. A must read and should be mandatory for all leaders and aspiring leaders. ...more
By Chadwick (Westfield, IN) · ★★★★☆ · June 28, 2010
A very quick read. I'm glad this book did take on the topic of when the leader/manager has made a mistake. While I still believe in the ideals of the one minute manager, this book tackled a topic that was not covered in the original. A keeper in my business book library. ...more
By Hashim (Riverton, NJ) · ★★★★★ · April 03, 2011
This book is the glue that binds the one minute manager approach and cement it all together in a cohesive and meaningful way! This book demonstrate how one needs to park their ego by the front parch before leaving home! ...more
By Teena in Toronto (Toronto, ON, Canada) · ★★★☆☆ · July 05, 2012
A really really quick read ... it took about an hour.

The story is cheesy but the message is a good one. ...more
By Tbucketsmom (Dixon, IL) · ★★★★★ · July 05, 2012
Great read! Will use the one minute apology for work & personal issues. Would recommend to all. ...more
By Pam · ★★★★★ · July 30, 2011
Very much enjoyed this book. Definitely would recommend this book! ...more