2009 CRITICAL SUCCESS FACTORS FOR THE NORTH CAROLINA COMMUNITY COLLEGE SYSTEM

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2009
CRITICAL FOR THE
NORTH CAROLINA
S
COMMUNITY COLLEGE
UCCESS
SYSTEM
FACTORS
Twentieth Annual Report
North Carolina Community College System
Research and Performance Management

June 2009




2009 CRITICAL SUCCESS FACTORS

FOR THE
NORTH CAROLINA COMMUNITY COLLEGE SYSTEM
Twentieth Annual Report
June 2009
Published by
North Carolina Community College System

Dr. R. Scott Ralls, President

Kennon D. Briggs
Executive Vice President & Chief of Staff

Research and Performance Management
J. Keith Brown
Associate Vice President

Dr. Soyoung C. Yim
Research Projects Coordinator

Vivian Barrett
Office Assistant

NC Community College System • Caswell Building • 200 W. Jones Street • Raleigh, NC
Telephone: 919/807-7100 • Fax: 919/807-7164




CONTENTS


INTRODUCTION
......................................................................................................................................... 1

Core Indicators of Success .............................................................................................................................. 1

System Strategic Plan ...................................................................................................................................... 1


CRITICAL SUCCESS FACTORS MATRIX
............................................................................................. 3


FACTOR I: CORE INDICATORS OF STUDENT SUCCESS
................................................................ 5

Measure A: Progress of Basic Skills Students ................................................................................................ 6

Measure B: Passing Rates on Licensure and Certification Examinations ....................................................... 8

Measure C: Performance of College Transfer Students ................................................................................ 20

Measure D: Passing Rates of Students in Developmental Courses ............................................................... 22

Measure E: Success Rate of Developmental Students in Subsequent College-Level Courses...................... 24

Measure F: Satisfaction of Program Completers and Non-Completers ........................................................ 26

Measure G: Curriculum Student Retention, Graduation and Transfer .......................................................... 28

Measure H: Client Satisfaction with Customized Training…………………………………………………30

Summary of Core Indicators of Success ....................................................................................................... 32


EVALUATION OF PROGRESS ............................................................................................................... 37


FACTOR II: WORKFORCE DEVELOPMENT
.................................................................................... 39

Measure A: Percentage of Employers Satisfied with NCCCS Training Programs ....................................... 40

Measure B: Percentage of College Tech Prep Students Enrolling in a Community College ........................ 45

Measure C: Number of Employers and Trainees Served by Small Business Centers and
Customized Training Programs (NEIT, FIT, and CIT) .…………………………………………………... 47

Measure D: Employment Status of Graduates …………………………………………………………….50

Measure E: Employer Satisfaction with Graduates ……………………………………………………….53
iii


FACTOR III: DIVERSE POPULATIONS’ LEARNING NEEDS.........................................................55

Measure A: Number and Percentage of Dropouts Annually Served by Basic Skills Programs ....................56

Measure B: Number of GEDs and AHSDs Awarded Compared to the Number of Dropouts
Statewide .......................................................................................................................................................58

Measure C: Percentage of Basic Skills Students and Recent High School Graduates Enrolling in a
Community College .......................................................................................................................................60

Measure D: Unduplicated Headcount in English as a Second Language (ESL) ...........................................62

Measure E: Number of Under-Represented Students Enrolled per Category ...............................................64

Measure F: Percentage of Students Receiving Financial Aid and Amount of Aid Compared with
Cost of Attendance ........................................................................................................................................65

Measure G: Percentage of Adult Population in Service Area Enrolled ........................................................67

Measure H: Goal Completion for Completers ……………………………………………………………..69


FACTOR IV: RESOURCES
.....................................................................................................................71

Measure A: Percentage of College Libraries Meeting the ALA Standards ...................................................72

Measure B: Total Dollar Amount of Budget Transfers Between Program Areas Made by
Community Colleges......................................................................................................................................73

Measure C: Average Nine-Month Faculty Salaries as a Percentage of SREB Average ................................74

Measure D: Retention Rate for Full-Time Faculty with less than Five Years of Experience ........................76

Measure E: Number of Faculty and Staff Participating in Professional Development Activities .................77

Measure F: Percentage of Facilities Meeting the “Satisfactory” Building Condition ...................................79

Measure G: Ratio of Occupational Extension FTE Dollar Allotment to Curriculum FTE Dollar
Allotment .......................................................................................................................................................80


FACTOR V: TECHNOLOGY
..................................................................................................................81

Measure A: Curriculum Unduplicated Headcount by Course Method of Instruction ...................................82

Measure B: Number of Colleges Connected to the North Carolina Information Highway ...........................83

Measure C: Number of Colleges Possessing the FCC License for Wireless Cable Systems ........................84

Measure D: Number of Courses and Programs Offered Via Telecourse, Wireless Cable, the Internet,
Two-Way Video, etc. .....................................................................................................................................85

Measure E: Number of Courses Offered through the NC Virtual Learning Community ..............................86



iv

CRITICAL SUCCESS FACTORS FOR THE

NORTH CAROLINA COMMUNITY COLLEGE SYSTEM

Twentieth Annual Report



INTRODUCTION



First mandated by the North Carolina General Assembly in 1989 (S.L. 1989; C. 752; S. 80),
the Critical Success Factors report has evolved into the major accountability document for
the North Carolina Community College System. This twentieth annual report on the critical
success factors is the result of a process undertaken to streamline and simplify accountability
reporting by the community college system. The purpose of this report is twofold. First, this
document is the means by which the community college system reports on performance
measures, referred to as core indicators of success, for purposes of accountability and
performance funding. Second, this document serves as an evaluation instrument for the
System Strategic Plan.


Core Indicators of Success

In February 1999, the North Carolina State Board of Community Colleges adopted 12
performance measures for accountability. This action was taken in response to a mandate
from the North Carolina General Assembly to review past performance measures and define
standards of performance to ensure programs and services offered by community colleges in
North Carolina were of sufficient quality. In the 2007 Session, the General Assembly
approved modification to the North Carolina Performance Measures and Standards as
adopted by the State Board of Community Colleges on March 16, 2007. As a result, the
number of performance measures was reduced to 8.


System Strategic Plan

Under the leadership of former President H. Martin Lancaster, the North Carolina
Community College System embarked on a strategic planning process in January 1998. The
purpose of the process was to develop a strategic plan that would focus the efforts of the
system on a set of strategic initiatives. The strategic plan is the vehicle that sets the strategic
direction for the System and guides the development of the biennial budget requests.

The purpose of factors two through five of the Critical Success Factors is to monitor the
progress of the system in achieving the objectives in the strategic plan and to report those
achievements. The measures that comprise these factors are the evaluation of the strategic

plan objectives. Unlike the measures comprising factor one, the measures included in factors
two through five will change more frequently as new strategic plan objectives are developed.
In addition, the measures in factors two through five are meant to be System measures, rather
than individual college measures. When available, individual college data will be presented,
but the intended focus of these measures is the success of the System in achieving some
predefined level of achievement.

A matrix showing the factors and measures contained in the Critical Success Factors can be
found on page 3.


2

CRITICAL SUCCESS FACTORS AND MEASURES, 2007-2008
Factor I:
A. Progress of
B. Passing rates
C. Performance of D. Developmental E. Success of
F. Satisfaction of
G. Curriculum
H. Client
Core Indicators basic skills
on licensure &
college transfer
course passing
developmental
program
student retention,
satisfacton with
of Student
students
certification
students
rates
students in
completers and
graduation and
customized
Success
exams
college-level
non-completers
transfer
training
courses
Factor II:
A. Percentage of
B. Percentage of
C. Number of
D. Employment
E. Employer
Workforce
employers
College Tech Prep employers &
status of graduates satisfaction with
Development
satisfied with
students enrolling
trainees served
graduates
NCCCS training
in a community
by various
programs
college
Customized
Training programs
Factor III:
A. Number and
B. Number of
C. Percentage of
D. Unduplicated
E. Number of
F. Percentage of
G. Percentage of
H. Goal
Diverse
percentage of
GEDs and
basic skills
headcount in
under-represented
students receiving
adult population in completion for
Populations'
dropouts
AHSDs awarded
students and
English as a
students enrolled
financial aid and
service area
completers
Learning Needs annually served
compared to the
recent high
Second Language
per category
amount of aid
enrolled
by basic skills
number of
school graduates
(ESL)
compared with
programs
dropouts
enrolling in a
cost of attendance
statewide
community
college
Factor IV:
A. Percentage of
B. Total dollar
C. Average
D. Retention rate
E. Number of
F. Percentage of
G. Ratio of
Resources
college libraries
amount of budget
faculty salaries as
for full-time
faculty and staff
facilities meeting
occupational
meeting ALA
transfers between
a percentage of
faculty with less
participating in
satisfactory
extension FTE
standards
program areas
SREB
than five years of
professional
building
dollar allotment
made by
average
experience
development
condition
to curriculum
community
activities
FTE dollar
colleges
allotment
Factor V:
A. Curriculum
B. Number of
C. Number of
D. Number of
E. Number of
Technology
unduplicated
colleges
colleges
courses and
courses offered
headcount by
connected to the
possessing the
programs offered
through the NC
course method of
North Carolina
FCC license for
via telecourse,
Virtual Learning
instruction
Information
wireless cable
wireless cable,
Community
Highway
systems
the Internet,
two-way video,
etc.
3



Document Outline

  • Cover
  • Title Page
  • Table of Contents
  • Introduction
  • CSF Matrix
  • Factor I: Core Indicators of Student Success
    • Measure A: Progress of Basic Skills Students
    • Measure B: Passing Rates on Licensure & Certification Examinations
    • Measure C: Performance of College Transfer Students
    • Measure D: Passing Rates of Students in Developmental Courses
    • Measure E: Success Rate of Developmental Students in Subsequent College-Level Courses
    • Measure F: Satisfaction of Program Completers and Non-Completers
    • Measure G: Curriculum Student Retention, Graduation, and Transfer
    • Measure H: Client Satisfaction with Customized Training
  • Summary of Core Indicators of Success
  • System Summary Report on Performance Measures
  • College Summary Report on Performance Measures
  • Evaluation of Progress on 2007-09 Strategic Plan
  • Factor II: Workforce Development
    • Measure A: Percentage of Businesses and Industries Satisfied with NCCCS Training Programs
    • Measure B: Percentage of College Tech Prep Students Enrolling in a Community College
    • Measure C: Number of Employers and Trainees Served by Small Business Centers and Customized Training Programs (NEIT, FIT, and CIT)
    • Measure D: Employment Status of Graduates
    • Measure E: Employer Satisfaction with Graduates
  • Factor III: Diverse Populations' Learning Needs
    • Measure A: Number and Percentage of Dropouts Annually Served by Basic Skills Programs
    • Measure B: Number of GEDs and AHSDs Awarded Compared to the Number of Dropouts Statewide
    • Measure C: Number of Basic Skills Students and Recent High School Graduates Enrolling in a Community College
    • Measure D: Unduplicated Headcount in English as a Second Language (ESL)
    • Measure E: Number of Under-Represented Students Enrolled per Category
    • Measure F: Percentage of Students Receiving Financial Aid and Amount of Aid Compared with Cost of Attendance
    • Measure G: Percentage of the Adult Population in Service Area Enrolled
    • Measure H: Goal Completion for Completers
  • Factor IV: Resources
    • Measure A: Percentage of College Libraries Meeting the ALA Standards
    • Measure B: Total Dollar Amount of Budget Transfers Between Program Areas Made by Community Colleges
    • Measure C: Average Nine-Month Faculty Salary as a Percentage of the SREB Average
    • Measure D: Retention Rate for Full-Time Faculty with less than Five Years of Experience
    • Measure E: Number of Faculty and Staff Participating in Professional Development Activities
    • Measure F: Percentage of Facilities Meeting the "Satisfactory" Building Condition
    • Measure G: Ratio of Occupational Extension FTE Dollar Allotment to Curriculum FTE Dollar Allotment
  • Factor V: Technology
    • Measure A: Curriculum Unduplicated Headcounts by Course Method of Instruction
    • Measure B: Number of Colleges Connected to the North Carolina Information Highway
    • Measure C: Number of Colleges Possessing the FCC License for Wireless Cable Systems
    • Measure D: Number of Courses and Programs Offered via Tele-Course, Wireless Cable, the Internet, Two-Way Video, etc.
    • Measure E: Number of Courses Offered through the NC Virtual Learning Community