Benefits of eGovernment

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Benefits of eGovernment

Automating different processes handled manually until now can help authorities to focus on their core
competencies. This is definitely true in the case of public sector. Wikipedia defines public sector as "a
part of the state that deals with either the production, delivery and allocation of goods and services by and
for the government or its citizens, whether national, regional or local/municipal." eGovernment or
electronic government helps administrative personnels to improve the efficiency and effectiveness of the
services delivered to the citizens.

Each country and its public sector is part of the global community and hence any changes to the global
set up are likely to have an impact on the public sector of each country. The recent economic crisis is the
greatest example. It sufficiently proved that no country is economically independent. Any global economic
crisis can be catastrophic for any country. Therefore, what is required is to enhance the efficiency of the
public sector. And this can be done by modernizing the public sector so that it can produce and continue
to develop the public services and infrastructure that will continue to support the welfare of society and
thereby attract next generation of citizens and modern businesses.

One way of modernizing the public sector is to automate the business and financial transactions for
procurement, travel, inbound/outbound order fulfillment, after sales/customer care and so on. Automating
different processes and services in the public sector can help save valuable time of the personnels, which
can be better utilized, for the welfare of the citizens.

Benefits of eGovernment
eGovernment definitely contributes to improved public sector efficiency. The following are some of the
benefits of using eGovernment.

Increased Value-Added Services for Citizens
Managing and handling the various workflow-oriented processes are not only time consuming but also
involves a lot of operational costs. Automating these processes considerably reduces operational costs
thereby easing up the burden of the administrative personnels. This translates into increased value-added
services for citizens.

Full Transparency and Visibility
Automating processes facilitates full transparency and visibility to the entire flow of financial transactions
from procurement, ordering to the delivery.

Customer Satisfaction

In the public sector, the citizens are the customers. With the automation of services, citizens enjoy timely
implementation of public services and citizen welfare activities that too at reduced costs.

Enhanced Services for Citizens
Automating services help administrative personnels to increase and improve the level of service to
citizens. They can provide faster, cheaper and higher quality instant e-services.

Up-to-Date Information for Decision Making
Automating different processes provides real time visibility and up-to-date information of various services
thereby facilitating improved decision-making.

Also read on - Business travel management, Supply chain management systems