Getting the Right PBX Service for Your Business

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Getting the Right PBX Service for Your Business

Before deciding which PBX will be right for your business, you must make an in-depth study of
what are your exact communication needs. How many of your employees will be in need of
individual extensions with voicemail? Will you want some kind of mobile solution - such a cell
phone or other Smartphone for certain select employees?
How many employees you expect to have in the next three years? Will you want calls routed to
employees in remote locations? Decide on all these and all similarly important factors before
you make up your mind on the choice of PBX. Apart from the standard features, you should
consider the following extremely useful optional features while deciding on the right PBX for
your business needs:

Auto-attendant: This is a great feature as it will free your employees from picking up the phone
every time it rings. Besides, when customers hear a computerized system with options, it can
make them believe they are dealing with a large corporation.
Conferencing: You will find teleconferencing facility cost-effective, help you arrive at business
decisions faster and also contribute to overall employee productivity.
Call hunt: This is yet another valuable feature. If one employee doesn't answer the phone, the
call will automatically forward to another person instead of going directly to voicemail.
Expandability: Whichever PBX you opt for, make sure there is adequate expandability provision.
Your business will be growing and you will be recruiting more and more employees and you can
ill-afford to keep discarding systems.

PBX systems comprise of onsite switching equipment to route calls between employees and
outside lines. Standard PBX system is usually the right choice for medium and large businesses.
But there are also PBX vendors who, provide services suitable for the small-businesses using
VoIP technology. These kinds of systems are a good choice if you need sophisticated features
including auto-attendant.
Virtual PBX services can be the right solution if you want to test the waters before committing
to a larger system, because it lets you take advantage of all the lines you currently have. There
are service providers who give you a toll-free number, call forwarding, voicemail, and a basic
auto-attendant system with hold-on music. The cost of Virtual PBX (or hosted PBX) systems
depends on features and the number of lines, and can save you tons of money. Opt for Virtual
PBX if you want to use the equipment you already have and do not want or need a permanent
office installation. An inexpensive system like this could give you all the communication you
need.
In today's computer age, more and more business houses appreciate the merits of voice-
related services over the Internet, The three available options for VoIP PBX options are:
Standalone IP PBX - This entails buying all the equipment and software and managing
the system on your own without external support.
Managed IP PBX - The business acquires the equipment but hires an outside service
provider to operate the system for them.
Hosted IP PBX - The business hires a service provider to host and manage the system
With standalone and managed IP PBX systems, if a line goes off, employees can not make calls
or even get voice mail. However, with hosted IP telephony, they can. This is one among the
many reasons why businesses favor hosted PBX.