Global Cloud-based ITSM Market 2018 Forecast in New Research Report

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Global Cloud-based ITSM Market 2014-2018
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Published: January 2014
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Global Cloud-based ITSM Market 2014-2018
Analysts forecast the Global Cloud-based ITSM market to grow at a CAGR of 16.82 percent
over the period 2013-2018. One of the key factors contributing to this market growth is
the increasing demand for economical ITSM solutions. The Global Cloud-based ITSM
market has also been witnessing the increasing use of personal devices in the workplace.
However, the integration concerns with existing ITSM services could pose a challenge to
the growth of this market.
Global Cloud-Based ITSM Market 2014-2018, has been prepared based on an in-depth
market analysis with inputs from industry experts. The report covers the Americas, and
the Europe, APAC and MEA regions; it also covers the Global cloud-based ITSM market
landscape and its growth prospects in the coming years. The report also includes a
discussion of the key vendors operating in this market.
Key vendors dominating this space are BMC Software, Inc., CA Technologies Inc., Hewlett-
Packard Co., IBM Corp., and ServiceNow Corp.
Other vendors mentioned in the report are Axios Systems plc, Cherwell Software LLC,
EasyVista Inc., EMC Corp., FrontRange Solutions Inc., Hornbill Service Management Ltd.,
LANDesk Software Inc., Sunrise Software Ltd., SunView Software Inc., SysAid Technologies
Ltd., TechExcel Ltd., and Vivantio Ltd.
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Global Cloud-based ITSM Market 2014-2018
Key questions answered in this report:

What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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Global Cloud-based ITSM Market 2014-2018
Table Of Contents

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
04. Market Research Methodology
05. Introduction
06. Market Landscape
07. Geographical Segmentation
08. Market Growth Drivers
09. Drivers and their Impact
10. Market Challenges
11. Impact of Drivers and Challenges

12. Market Trends
13. Trends and their Impact
14. Vendor Landscape
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Global Cloud-based ITSM Market 2014-2018
Table Of Contents

11. Impact of Drivers and Challenges
12. Market Trends
13. Trends and their Impact
14. Vendor Landscape
15. Key Vendor Analysis
16. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: ITIL Service Lifecycle
Exhibit 3: Stages Involved in Service Strategy Process
Exhibit 4: Core Operations of ITSM Solutions
Exhibit 5: Preferred Model of ITSM Services Deployment
Exhibit 6: Global Cloud-based ITSM Market 2013-2018
Exhibit 7: Global Cloud-based ITSM Market by Geographical Segmentation 2013
Exhibit 8: List of Vendors Targeting Key End-users
Exhibit 9: Business Segmentation of BMC Software
Exhibit 10: Business Segmentation of HP Co.
Exhibit 11: Business Segmentation of IBM Corp.

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