How's Your Emotional Intelligence?

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How’s Your Emotional
Intelligence?
Competencies for Enhancing Your
Effectiveness by Building Healthy and
Productive Relationships at Work
With Jeff Russell
Russell Consulting, Inc.
Photograph © 2006, Jeffrey Russell

Learning Objectives
As a result of participating in this session you will be able to:
1.

Discuss the three dimensions of competence at work.
2.
Describe emotional intelligence and its role in work/life
effectiveness.
3.
Identify the key competencies that enable someone to
be emotionally intelligent.
4.
Assess your emotional intelligence on the four EI
dimensions and eighteen competencies.
5.
Practice slowing down an Amygdala Hijack and
demonstrate empathy for another’s perspective.
6.
Implement a personal plan for strengthening your
emotional intelligence.
© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!

The Three Essential Competencies

Emotional Intelligence
Emotional intelligence is the ability to
understand one’s emotional make-up and
the emotional make-up of others and to
use insight from this knowledge to
effectively manage and regulate one’s
own emotions to make good decisions and
to act effectively.

© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!

Multiple Intelligences
Howard Gardner proposed, rather than just IQ . . .
Linguistic/verbal
Traditional measures of intelligence
Mathematical/logical
(academic orientation)
Visual/spatial
Kinesthetic
Musical/artistic
Intrapersonal
Interpersonal
Emotional
Naturalistic

© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!

Why It Matters . . .
Academic intellect isn’t enough
Technical proficiency doesn’t win

the prize
Self-management (control) and effective

interpersonal relationships made the
difference between success and failure
Managers/leaders have a profound

impact on the organization that they
lead
© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!

The Four EI
Dimensions

Strong, Healthy
The driving purpose of
and Effective
emotional intelligence —
Relationships
and life in general!
Self-Management

Self-Awareness
Knowing your internal emotional/cognitive
state, preferences, resources, and intuitions
Emotional self-awareness
Accurate self-assessment
Self-confidence
© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!

Self-Management Dimension
Managing your internal emotional/cognitive
states, impulses, and resources to reach goals

Self-control
Transparency
Adaptability
Achievement
Initiative
Optimism

© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!

What Are Emotions?
What are the core emotions that people experience?
Happiness
Terror
Sadness
Love
Surprise
Anxiety
Disgust
Longing
Anger
Self-worth
Fear
“There are many more emotions that we feel than we
Ecstasy
can label. Emotions are fundamentally not
cognitive/verbal, so, as soon as we try to name them,

Despair
we begin to be cognitive instead.”
— Maurice Elias, Ph.D, co-author
Emotionally Intelligent Parenting
© 2007, Russell Consulting, Inc. — Helping Leaders Build and Sustain Great Organizations!