Managing Issues Through Issue Management Tools
Technology innovation and exploitation has paved the way for industries to spread their wings across geographical
boundaries. This business explosion on a global level has definitely improved the economic state of the countries and
the profit margins of the corporate sectors. This has also brought in issues such as bugs in the software, defects
within the application lifecycle, in the production unit, manufacturing departments, networking problems or simply
queries and change requests that need to be tested and fixed at the earliest. . These can be managed through
various issue management tools, which can be incorporated within the application lifecycle management process.
In today's business environment with a global workforce, it is very important that issues are captured, reviewed,
fixed and tested at the earliest, as various interlinking and diverse team members share data. The issue
management tools through a process-driven methodology enables teams to effectively and optimally manage and
resolve issues. This management tool is a web-based solution and hence is easily accessible and supports
administrative functions too. This tool looks into prioritisation of issues, determines and links duplicity, handles
change management, analyzes the proactive and reactive impact of issues on the other functions, checks for issues
related to automation process, multiple format reporting and methods for integration with other tools for effective
and efficient management of business processes.
Management of issues is a critical part of a development lifecycle process. To make the project a success it is
necessary to focus on all the phases of the process lifecycle. This involves coordination and integration of the various
tools, such as Requirements Management tool, risk management, release management tool that are used
throughout the lifecycle. Most of these tools are generally in-built in the lifecycle process system, but for the ones
that are not part of the system, the Integration bus technology integrates all the external tools with the system.
One of the benefits of using an issue management tool is that it captures issue from sources such as customer's
emails, websites, importing of customer documents etc. This then becomes the key factor in improving customer
satisfaction, which in turn improves the market share of the product lines and gives a competitive edge to the
organization. Further, it evaluates and prioritizes issues for any group by analyzing the content in a methodical way
that helps to take sound logical decisions.
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