My Resume

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Humberto Aguin
2951 NW 29th St  Miami, FL 33142  (305) 726-7012  [email protected]
Objective
To secure a position with a well established organization where I can grow and improve customer satisfaction.
Skills Summary

Communications Skills

Computer Savvy

Front-Office Operations

Bilingual Spanish

Customer Service

Training Skills

General Office Skills

Scheduling

Professional Presentations
Employment History
APPLE ONE . – Miami, FL
Data Entry Temp, 04/2010 to 09/2010
 Receives shipment information through the “CEVA” system.
 Acquires and inputs shipment data from carrier.
 Kept customers informed of the status of shipments and addressed route problems in a productive manner.

THE WALT DISNEY CO. – Lake Buena Vista, FL
Lifeguard/Children’s Activities, 06/2009 to 03/2010
 Worked with managers on encouragement of participation and good sportsmanship.
 Responded to guest needs for assistance or information.
 Implemented and enforced safety policies, rules and procedures.
 Staff with guest relations.
BEST BUY – Altamonte Springs, FL
Customer Service, 03/2008 to 06/2009
 Build long lasting relationships with customers.
 Resolve customer complaints or issues regarding purchases or equipment.
 Scheduled install appointments.
 Issued refunds based on Best Buy customer satisfaction policies.

IBC AIRWAYS. – Miami, FL
Aircraft Loading Specialist, 02/2009 to 01/2008
AT&T CINGULAR WIRELESS CALL CENTER. – Miami, FL
Bilingual Customer Service, 06/2007 to 02/2007
 Handle customer questions, complaints, and technical inquiries to resolve customer issues.
 Assist customers with email, text, voice, blackberry troubleshooting.
 Made financial decisions in regards to customer accounts & made adjustments where needed.
 Assisted team with accounts and concerns regarding service issues not limited to escalations.

PIZZAHUT. – Miami, FL
Sales Coordinator, 05/2004 to 06/2006
 Worked with customers to develop better relationships.
 Worked with management on developing new training platforms.
 Oversaw sales to corporations and government organizations.
Education
AMERICAN HIGH SCHOOL – MIAMI, FL
High School Diploma, 2007 GPA: 3.4 /4.0
NOVA SOUTHEASTERN UNIVERSITY
Undergraduate Student EST 2013 GPA 3.1