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Domestic Mail Manual January 2005Mailing Standards of the United States Postal Service Introduction 1Transforming the Domestic Mail ManualThe Postal Service has transformed the Domestic Mail Manual (DMM) into a series of documents that are easier for customers and employees to use.P U B L I C AT I O N S I N T H E D M M S E R I E SA C U S T O M E R ’ S G U I D E T O M A I L I N G D M M 1 0 0A Customer’s Guide to Mailing answers the most common questions of household mailers. It includes tips for addressing, preparing packages, choosing a class of mailing, and adding extra services. It is available at www.usps.com and most post offices in English, Spanish, and Chinese.A G U I D E T O M A I L I N G F O R B U S I N E S S E S A N D O R G A N I Z AT I O N S D M M 2 0 0A Guide to Mailing for Businesses and Organizations provides an overview of mailing options for businesses and organizations. Mailers can use it to begin a business mailing program and make better-informed decisions about mailing. This document is available at pe.usps.com, larger post offices, and business mail entry units.M A I L I N G S TA N D A R D S O F T H E U N I T E D S TAT E S P O S TA L S E RV I C ED M M 3 0 0Mailing Standards of the United States Postal Service contains all official rates and standards governing domestic mailing services and is mostly used by discount mailers and Postal Service employees. This document is available at pe.usps.com. 2 Mailing Standards of the United States Postal Service makes it easier to access information about postal services and standards. B E N E F I T S O F T H E N E W D M MThe new DMM provides the following benefits and features:• Increased ability to find information.• Increased clarity of mailing standards.• Expanded and improved index.• Clearer graphics and rate charts.• Less need to consult with experts or peers for guidance. • Increased customer confidence in the mail and in the USPS.• Information grouped by mailing method, shape, class of mail, and topic.• Less time spent cross-referencing and greater confidence in finding all the information needed.W H Y H A S T H E D M M C H A N G E D ?The Postal Service worked closely with customers and employees to reorganize the DMM. The new DMM will help customers make informed decisions about postal products and services to get the most value from the mail. Postal employees will find it easier to help customers.The mailing standards did not change as part of the redesign process. What is new is how the standards are organized and presented. 3OrganizationMailing Standards is organized into color-coded modules that make it easy to locate information quickly.RETAIL MAILING SERVICESThe RETAIL section explains the services and standards for letters, flats, and parcels mailed at single-piece rates. The information in this section is intended for both household consumers and businesses.Standards in the retail section are organized into units represented by the available mailing services. Within each mailing service, the information is organized into chapters that follow the sequence of mailing tasks.DISCOUNT MAILING SERVICESThe DISCOUNT sections explain the services and standards for “bulk,” presorted, and automation rate mail. The information in this section is intended for business mailers who are willing to do some extra work preparing their mail in exchange for discounted postage rates.Standards in the discount sections are organized by mailing shape. Each shape module is organized into units represented by the mailing services available for that shape. Each unit is organized into chapters that follow the sequence of mailing tasks.GENERAL INFORMATIONThe GENERAL INFORMATION sections contain standards for all the additional services available to mailers, including extra services, mailer services, and recipient services. The general information sections also include standards that apply to all mailers, such as general mailability and addressing, and special standards, such as technical specifications and advanced preparation standards. 4Table of ContentsThere is a comprehensive table of contents at the beginning of the book and a section-level table of contents at the beginning of each section. RETAIL MAILING SERVICES100 Retail Letters, Cards, Flats, and Parcels DISCOUNT MAILING S E R V I C E S200 Discount Letters and Cards300 Discount Flats400 Discount Parcels GENERAL INFORMATION500 Additional Mailing Services600 Basic Standards for All Mailing Services700 Special StandardsIndexThe comprehensive index contains an alphabetical listing of terms and their corresponding reference numbers. 5OverviewThe modules for each method and shape of mail contain general design standards and topics relating to the preparation of each class of mail.100 RETAIL LETTERS, CARDS, F L AT S , A N D PA R C E L S200 DISCOUNT L E T T E R S A N D C A R D S Design Standards Design Standards101 Physical Standards201 Physical Standards102 Elements on the Face 202 Elements on the Face of a Mailpiece of a Mailpiece110 Express Mail113 Rates and Eligibility114 Postage Payment Methods115 Mail Preparation116 Deposit120 Priority Mail123 Rates and Eligibility124 Postage Payment Methods125 Mail Preparation126 Deposit130 First-Class Mail230 First-Class Mail133 Rates and Eligibility233 Rates and Eligibility134 Postage Payment Methods234 Postage Payment and Documentation135 Mail Preparation235 Mail Preparation136 Deposit236 Enter and Deposit 240 Standard Mail 243 Rates and Eligibility 244 Postage Payment and Documentation 245 Mail Preparation 246 Enter and Deposit 150 Parcel Post153 Rates and Eligibility154 Postage Payment Methods155 Mail Preparation156 Deposit160 Bound Printed Matter163 Rates and Eligibility164 Postage Payment Methods165 Mail Preparation166 Deposit170 Media Mail173 Rates and Eligibility174 Postage Payment Methods175 Mail Preparation176 Deposit180 Library Mail183 Rates and Eligibility184 Postage Payment Methods185 Mail Preparation186 Deposit 6300 DISCOUNT FLATS 400 DISCOUNT PARCELS Design Standards Design Standards301 Physical Standards401 Physical Standards302 Elements on the Face 402 Elements on the Face of a Mailpiece of a Mailpiece330 First-Class Mail430 First-Class Mail333 Rates and Eligibility433 Rates and Eligibility334 Postage Payment and Documentation434 Postage Payment and Documentation335 Mail Preparation435 Mail Preparation336 Enter and Deposit436 Enter and Deposit340 Standard Mail440 Standard Mail343 Rates and Eligibility443 Rates and Eligibility344 Postage Payment and Documentation444 Postage Payment and Documentation345 Mail Preparation445 Mail Preparation346 Enter and Deposit446 Enter and Deposit 450 Parcel Post 453 Rates and Eligibility 454 Postage Payment and Documentation 455 Mail Preparation 456 Enter and Deposit 360 Bound Printed Matter460 Bound Printed Matter363 Rates and Eligibility463 Rates and Eligibility364 Postage Payment and Documentation464 Postage Payment and Documentation365 Mail Preparation465 Mail Preparation366 Enter and Deposit466 Enter and Deposit370 Media Mail470 Media Mail373 Rates and Eligibility473 Rates and Eligibility374 Postage Payment and Documentation474 Postage Payment and Documentation375 Mail Preparation475 Mail Preparation376 Enter and Deposit476 Enter and Deposit380 Library Mail480 Library Mail383 Rates and Eligibility483 Rates and Eligibility384 Postage Payment and Documentation484 Postage Payment and Documentation385 Mail Preparation485 Mail Preparation386 Enter and Deposit486 Enter and Deposit 7Overview Services and standards that apply generally to all customers are organized into three tabbed sections.A D D I T I O N A L M A I L I N G S E RV I C E S500600 BASIC STANDARDS F O R A L L M A I L I N G S E RV I C E S503 Extra Services601 Mailability Extra Services for Express Mail602 AddressingRegistered Mail604 Postage Payment MethodsCertified MailInsured Mail607 Mailer Compliance and Appeals Certificate of Mailingof Classification DecisionsReturn Receipt608 Postal Information and Restricted DeliveryResourcesReturn Receipt for Merchandise609 Filing Indemnity Claims for Loss Delivery Confirmationor DamageSignature ConfirmationCollect on Delivery (COD)Special HandlingConfirmMoney Orders507 Mailer ServicesTreatment of MailForwardingAddress Correction ServicesRecall of MailPickup ServiceMailing List ServicesAddress Sequencing Services700 SPECIAL STANDARDSBusiness Reply Mail (BRM)Merchandise Return Service703 Nonprofit and Other Special Bulk Parcel Return ServiceEligibility705 Advanced Preparation and 508 Recipient ServicesSpecial Postage Payment Recipient OptionsSystemsConditions of DeliveryCustomer Mail Receptacles707 PeriodicalsPost Office Box Service708 Technical SpecificationsCaller Service709 Experimental Classifications General Deliveryand RatesFirm HoldoutPandering AdvertisementsSexually Oriented Advertisements509 Other ServicesAddress Information System ProductsNonpostal Services 8Numbering SystemThe numbering system can serve as a navigational tool for locating standards quickly.ChapterSectionSubsectionItemChapterSubtopics2 3 5 .1. 2 Module UnitTopic100 Retail Mail010 Express Mail001 Physical Standards200 Discount Letters020 Priority Mail002 Elements on the Face 300 Discount Flats030 First-Class Mailof a Mailpiece400 Discount Parcels040 Standard Mail003 Rates and Eligibility500 Basic Standards for 050 Parcel Post004 Postage PaymentAll Mailing Services060 Bound Printed Matter005 Mail Preparation600 Additional Mailing Services070 Media Mail006 Enter and Deposit700 Special Standards080 Library Mail007000 All Classes008009 9Page LayoutThe new layout includes new graphic features and navigation elements that help you find the information you need.Chapter Title The DMM is divided into chapters based on mailing topics.Overview Each chapter begins with a table of contents. Reference Number Each section, subsection, and standard has its own reference number. Change BarChange bars next to standards indicate that the text has changed since the last printed edition. Change DateThe change date indicates the date a change is effective.DMM 58 ReferenceReference numbers corresponding to the old DMM system (DMM 58) are provided to help the transition to the new numbering system. 10